Shipping policy

Shipping Policy

Thank you for shopping with SinoLumina.

1. Order Processing

Physical products are usually processed within 3–7 business days after the order is placed.

Personalized digital readings and reports are delivered separately by email and do not require physical shipping.

2. Shipping Destinations

We currently ship to selected international destinations. Available shipping options will be shown at checkout.

3. Estimated Delivery Time

Estimated delivery time for physical products is usually 7–20 business days after shipment, depending on the destination, shipping method, customs processing, and local delivery conditions.

Please note that delivery times are estimates and are not guaranteed.

4. Shipping Fees

Shipping fees are calculated at checkout unless otherwise stated.

We may offer free shipping promotions from time to time, such as free shipping on orders over a certain amount.

5. Customs, Duties, and Taxes

International orders may be subject to customs duties, taxes, import fees, or other charges depending on the destination country.

Unless clearly stated otherwise at checkout, customers are responsible for any customs duties, taxes, or import fees required by their local authorities.

6. Incorrect Shipping Information

Please make sure your shipping address is complete and accurate.

SinoLumina is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

7. Lost or Delayed Packages

If your package is significantly delayed, please contact us at sinolumina@gmail.com with your order number. We will assist you in checking the shipment status where possible.